The digitization of interactions has raised customer expectations in terms of availability and responsiveness. Find out how LFE launched a Callbot project to automatically qualify and process recurring requests.
LFE has set up 3 Callbots to reduce the cost of handling low value-added calls
Find out what types of requests have been automated, and the benefits for both customers and advisors in terms of successful customer satisfaction.
By implementing these different Callbots, the landlord has been able to maintain the proximity essential to an effective customer experience, while retaining the telephone as the main communication channel.
In this case study, discover the testimony of Patricia Lamour, Head of Sales & Customer Service at LFE.
