A team of experts in Tech and Customer Relations with more than 80 employees

“Our vision is to revolutionize the customer experience through voice and Artificial Intelligence.”

Franz Fodéré
Founding President

Zaion Lab

Our motto at the Zaion Lab is to innovate, create, and revolutionize. Our Conversational AI team draws its strength from the multidisciplinary nature of its members who are experts in AI, Natural Language Processing (NLP), affective computing and UX. Combining their know-how to build robust interactive solutions gives users the opportunity to interact with the machine as if it were a human having a smooth, successful, and natural conversation.

Alya Yacoubi
Head of Zaion Lab

“I believe in a versatile Artificial Intelligence capable of boosting customer satisfaction, providing a service to the public, and having a positive impact on the daily lives of employees.”

Zaion Lab

Conversational AI Lab

Our motto at the Zaion Lab is to innovate, create, and revolutionize. Our Conversational AI team draws its strength from the multidisciplinary nature of its members who are experts in AI, Natural Language Processing (NLP), affective computing and UX. Combining their know-how to build robust interactive solutions gives users the opportunity to interact with the machine as if it were a human having a smooth, successful, and natural conversation.

Alya Yacoubi
Head of Zaion Lab

“I believe in a versatile Artificial Intelligence capable of boosting customer satisfaction, providing a service to the public, and having a positive impact on the daily lives of employees.”

Zaion Lab

Tech & Product

A dedicated team developing vocal and Artificial Intelligence technologies for future conversations by offering a smooth and swift experience.

Professional Services

Our teams adapt to your needs and support you throughout the implementation of Zaion’s solutions to provide a clear insight into the current and future state of the project.

Hamza Ghouili
Technical Director

“Our work is cross-disciplinary and driven by projects that we carry out every day using Artificial Intelligence to tackle the new challenges of tomorrow.”

Thierry de Laitre
Director of Professional Services

“The Professional Services team makes the most of artificial and collective intelligence to bring you into the era of augmented advisors.”

Tech & Product

A dedicated team developing vocal and Artificial Intelligence technologies for future conversations by offering a smooth and swift experience.

Hamza Ghouili
Technical Director

“Our work is cross-disciplinary and driven by projects that we carry out every day using Artificial Intelligence to tackle the new challenges of tomorrow.”

Professional Services

Our teams adapt to your needs and support you throughout the implementation of Zaion’s solutions to provide a clear insight into the current and future state of the project.

Thierry de Laitre
Director of Professional Services

“The Professional Services team makes the most of artificial and collective intelligence to bring you into the era of augmented advisors.”

Sales

Motivated by the challenges of AI, our team comfortably manages the digitalization of your contact centers to meet the expectations of your customers.

Operations

The operations team oversees the proper use of our solutions on a daily basis. As true product experts, they ensure the smooth running of our products.

Pascal Le Maner
Sales Director

“The bot-human hybrid model is the answer to better managing voice customer relations, improving the customer experience, controlling your costs, enhancing your human capital, and last but not least being more resilient in the face of increasingly frequent crises.”

Bruno Sperry
Performance and Continuous Improvement Manager

“Automation is a guarantee for long-lasting performance.”

Request a demo

Sales

Motivated by the challenges of AI, our team comfortably manages the digitalization of your contact centers to meet the expectations of your customers.

Pascal Le Maner
Sales Director

“The bot-human hybrid model is the answer to better managing voice customer relations, improving the customer experience, controlling your costs, enhancing your human capital, and last but not least being more resilient in the face of increasingly frequent crises.”

Ask for a demo

Operations

The operations team oversees the proper use of our solutions on a daily basis. As true product experts, they ensure the smooth running of our products.

Bruno Sperry
Performance and Continuous Improvement Manager

“Automation is a guarantee for long-lasting performance.”

Talent

Zaion is looking for people who are passionate about customer relations and who like to offer an innovative and high-performance solution to customers.

Finance

The Administrative and Financial Manager keeps pace with the company’s growth and is responsible for ensuring that the strategies deployed are respected.

Paula Roxana Neamt
Head of Recruitment

“Our team is a rich source of innovation, motivation and expertise to shape the future of the customer experience.”

David Dray
Administrative and Financial Manager

“At Zaion, Finance works across the board with the various teams to advise and support growth. The ultimate goal is to create value and improve customer satisfaction.”

Jobs

Talent

Zaion is looking for people who are passionate about customer relations and who like to offer an innovative and high-performance solution to customers.

Paula Roxana Neamt
Head of Recruitment

“Our team is a rich source of innovation, motivation and expertise to shape the future of the customer experience.”

Jobs

Finance

The Administrative and Financial Manager keeps pace with the company’s growth and is responsible for ensuring that the strategies deployed are respected.

David Dray
Administrative and Financial Manager

“At Zaion, Finance works across the board with the various teams to advise and support growth. The ultimate goal is to create value and improve customer satisfaction.”

Communication & Marketing

Zaion offers a complete voice customer relationship processing solution based on Artificial Intelligence, and we are pleased to present it to you.

Nicolas Doudoux
Communication and Marketing Manager

“Creating the customer relationship of the future through Artificial Intelligence is helping brands improve the lives of their customers. It’s inspiring to work with a team that designs tomorrow’s products to serve people.”

View all news

Communication & Marketing

Zaion offers a complete voice customer relationship processing solution based on Artificial Intelligence, and we are pleased to present it to you.

Nicolas Doudoux
Communication and Marketing Manager

“Creating the customer relationship of the future through Artificial Intelligence is helping brands improve the lives of their customers. It’s inspiring to work with a team that designs tomorrow’s products to serve people.”

View all news

Discover the history of Zaion with Franz Fodéré, President and Founder and Hamza Ghouili, Technical Director.

French start-up Zaion is offering innovations that mark the beginning of a new era in customer relations. Zaion is revolutionizing the customer experience through voice and Artificial Intelligence, as well as automating high-volume conversations and assisting advisors on a daily basis.

Discover the history of Zaion with Franz Fodéré, President and Founder and Hamza Ghouili, Technical Director.

French start-up Zaion is offering innovations that mark the beginning of a new era in customer relations. Zaion is revolutionizing the customer experience through voice and Artificial Intelligence, as well as automating high-volume conversations and assisting advisors on a daily basis.