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How can you understand the emotions of your customers from a callbot to human conversation?

Zaion’s conversational assistants are now able to understand human emotions

The analysis of human emotions is a real science, as it is based on grasping complex components. This complexity takes on a whole new dimension over the phone and can have negative consequences for your business if misinterpreted. We have everything to gain by knowing how to properly analyze emotions such as annoyance or anger. The good news is that our bots, which also called conversational assistants, are now able to understand human emotions.

Are you interested in this topic? In this guide, you will learn more about some real-life examples of how emotional AI is used in customer service.

Zaion’s conversational assistants are now able to understand human emotions

The analysis of human emotions is a real science, as it is based on grasping complex components. This complexity takes on a whole new dimension over the phone and can have negative consequences for your business if misinterpreted. We have everything to gain by knowing how to properly analyze emotions such as annoyance or anger. The good news is that our bots, which also called conversational assistants, are now able to understand human emotions.

Are you interested in this topic? In this guide, you will learn more about some real-life examples of how emotional AI is used in customer service.

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