Convey the right information, at the right time, through the right medium

The chatbot is a conversational robot that communicates with users through natural written language.

The Zaion chatbot can handle spelling mistakes and adapts to SMS language.

It understands the questions from customers questions and thus provides personalized answers based on their profile.

The chatbot that optimizes the customer experience

Chatbots help improve the customer experience and the feeling of closeness with brands.

The Zaion Chatbot provides immediate answers to the most frequently asked questions: post-sales service, ordering, and general information about the brand. It can also redirect the customer to an advisor for more complex requests.

The Zaion solution is able to connect to a CRM, tracking or geolocation tool and can be deployed on a wide variety of platforms such as websites, mobile applications, and messaging platforms.

THE ADVANTAGES OF THE CHATBOT

IMPROVEMENT OF CUSTOMER EXPERIENCE

- 24/7 service

- Immediate response

- Innovative and personalized service

- Hybrid Advisor/Callbot approach

- Multilingual service

HUMAN CAPITAL DEVELOPMENT

- Processing of higher value-added tasks

- Better availability for the customer

- Versatile and cross-functional

- Increased employee satisfaction and lower staff turnover

ACCELERATION OF DIGITAL TRANSFORMATION

- Digitalization of the telephone channel for powering digital applications

- Multi-channel customer process management

- IS connection and databases

REDUCTION OF OPERATIONAL COSTS

- Automation of contact screening

- Elimination of the post-call

- Decrease of call backs