"Lucy is the first callbot in France for checking your bank account. With a voice specifically created by the Zaion Lab to reflect our values as a bank of the people, Lucy has risen to the challenge with flying colors - more than 89% of our customers are satisfied!"
Customer Experience Director
“Whether the orders either come from Lisa, from our customer area on the site, or are accepted by a human customer advisor, there’s no difference in terms of quality.”
Customer Relationship Director
Ma French Bank
"Needless to say, we turned to Zaion because they had both the technology to meet our needs and a real knowledge of the customer relationship business."
Europ Assistance Belgique
"With Zaion’s contact center expertise and knowledge of our business, we have deployed a project which we are very proud of and we would recommend them as a partner."
Omnichannel Customer Relations Director
"The Zaion solution has made it possible for us to offer our policyholders a 24/7 welcome by automating the simplest requests. This allows our advisors to focus on higher value-added requests."
Customer Relationship Manager and Callbots Project Manager
"Implementing the Zaion callbot has helped us gain more than 20 points in service quality. The Callbot is much more than a robot that responds to customers, it is a comprehensive solution that we also use for training new employees."
Head of Sales & Customer Service
Logement Familial de l'Eure
“Zaion has been the technical solution that has helped us respond better to calls. Zaion has saved our account managers from time-consuming tasks by freeing them up to focus on housing applicants with more complex issues.”
"We realized that there were thousands of calls with the same reasons and that it could make sense to handle them in an industry-specific but qualitative way. I trusted Zaion, and that's how the 1st processing callbot for policyholders was developed."
Revolutionize your customer experience with callbots