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Read about the latest trends, our recommendations and our guides to keep up to date with the latest innovations for your customer relations!
Find out why Europ Assistance Belgium chose Zaion to handle and automate its customers' assistance and breakdown requests and offer them 24/7 high-quality service.

Europ Assistance Belgium automates the processing of more than 2,500 calls per month with the help of a multilingual callbot

Find out why Europ Assistance Belgium chose Zaion to handle and automate its customers’ assistance and breakdown requests and offer them 24/7 high-quality service.

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Zaion Emotion Dataset (ZED): A Fine-Grained Emotion Dataset for Speech Emotion Diarization
The new Speech Emotion Diarization has been integrated in Zaion Voice Analytics. The ZED dataset is free to download, please request it and fill up the form.
What I Learned from Whisper Fine-Tuning Event
Further boost Whisper’s performance on your own data.
“This Week In Voice” Podcast featuring Zaion
Alya Yacoubi, PhD, Head of Zaion Lab AI, joined a panel of AI experts on the top tech podcast “This Week In Voice” hosted by Bradley Metrock to discuss the latest news in the world of voice and AI.
How did the Mutuelle Nationale des Hospitaliers automate requests for reissuing healthcare insurance cards and payment schedules using a Callbot?
Find out why Mutuelle Nationale des Hospitaliers (MNH) chose Zaion's Callbot solution to automate a portion of the requests to its customer service department to relieve advisors of repetitive tasks with little added value.
Zaion supports women's economic empowerment in Tanzania
On Thursday 13th October 2022, "The Freedom Plan" entrepreneurial competition awards ceremony was held in Arusha, Tanzania to recognize the five best business plans of women entrepreneurs.
Voicebot vs Callbot - what are the differences?
Voicebot is a combination of "voice" and "bot" and it has become part of our daily life. What is a Voicebot? How does it differ from a Callbot? How can your company take advantage of the boom in voice assistants to boost customer service? Zaion explains it all!