Calling the Assistance sector – your customers need you! Be available for them instantly and 24/7 to meet their needs.
In the assistance sector, more so than in other sectors, the phone is often the preferred communication channel between the customer and the assistance provider.
The business of assistance is naturally affected by emergencies, but it is also influenced by seasonality. The latter can be planned for, but during extreme weather events, it can be unexpected. This seasonality results in call peaks that a 100% human workforce can barely cope with. This is where Callbots come into their own as they can help manage call peaks when assistance representatives are unable to respond within a timely manner.
To tackle these challenges, Callbots can help manage call peaks when assistance representatives are unable to respond within a timely manner. They can offer customers initial contact by being available 24/7 at any time of the day or night, and they can also accurately assess their needs. The time spent waiting on the line has finally become a productive use of time rather than a waste of time.
Take a look at 4 use cases where the Callbot can help your customer service department in processing repetitive and time-consuming requests.