Why use Callbots in the insurance, P&C, and health insurance sector?

As digitalization grows, consumers are increasingly connected and expect to receive fast and efficient answers, whether by phone, email, instant messaging or chat, and regardless of it being with a human or a bot. To meet these new challenges, more and more companies in the P&C and health insurance industries are choosing to equip themselves with a Callbot solution.

7 December 2021
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Why use Callbots in the insurance, P&C, and health insurance sector?

Whether it’s health, retirement, property and casualty, or employee savings, the insurance industry is subject to a high degree of seasonality. Peaks in activity have a negative impact on the accessibility and quality of customer service. Ideally, a hybrid ‘bot-human’ model should be used to manage customer relationships in the health insurance industry.

The Callbot is entirely capable of holding a valuable conversation to handle requests on use cases such as the management of ongoing contracts, claims, savings, customer area inquiries, reimbursements, and reissuing documents

This eBook provides concrete examples of how a Callbot is used in the health insurance sector.

Download the ebook