Executives from Opus Research and Zaion presented a live video discussion and demonstration of technologies and approaches to making affective bots more effective for customers.
Professionals who work in CX, Contact Centers and Customer Care are eager to find solutions that make callbots and chatbots both affective and effective. In other words, bots need to meet the core demand of being competent and capable of completing their tasks, but also empathetic to customers’ emotional state and sensitive to their needs.
- How does affective application of AI result in effective responses?
- Can a bot really be empathetic?
- What is the downside of mis-applying Emotional AI?
- Is there a clear way forward for making the most of Emotional AI?