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Zaion supports women's economic empowerment in Tanzania
On Thursday 13th October 2022, "The Freedom Plan" entrepreneurial competition awards ceremony was held in Arusha, Tanzania to recognize the five best business plans of women entrepreneurs.
Voicebot vs Callbot - what are the differences?
Voicebot is a combination of "voice" and "bot" and it has become part of our daily life. What is a Voicebot? How does it differ from a Callbot? How can your company take advantage of the boom in voice assistants to boost customer service? Zaion explains it all!
All the key elements to improve your customer service
Do you want to transform your support services to improve customer satisfaction? Here are our tips and Zaion tools for customer service 4.0!
Call centers: definition, trends, and innovations
As you may already know, Zaion is modernizing call centers with its intelligent bots. So what exactly is a call center? And how does it work?
Humanize and automate customer service
Companies are increasingly automating their customer service to improve the customer experience and unburden their agents. But how do you humanize it? Here is our advice on the matter.
How to deal with high call volumes
How do you deal with high call volumes when there is a time of crisis or a more permanent increase? AI-powered customer relationship expert Zaion shares its secrets.