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The essential tools for customer relations
Loyalty is the most effective way to grow a business. Zaion is here to give you the tools you need to implement!
Customer relations in banking - The Callbot is the solution
The role of the banker is changing with digitalization. Find out how the Callbot is simplifying the daily role of bankers.
E-commerce and E-customer relations in retail
How can you transform your customer service into a profit center and better handle call peaks in the retail sector? Here are 4 concrete use cases to find out more.
The customer relationship glossary
Customer relationship management has many acronyms. Follow our guide to understand ACD, AHT, API, and ASR.
Care management and customer relations
Is taking care of employees a driver of growth for companies? It is the theory advocated by care management supporters, so let's find out more about it.
Average Handle Time - A Key Customer Relationship KPI
The average handle time is an important KPI for measuring customer service efficiency. Find out how callbots and chatbots can improve it.