Artificial Intelligence in Real Estate: effective customer relation solutions

Why integrate conversational tools in the Real Estate sector ? Just like other sectors of the economy, the Real Estate sector is in the midst of digitalizing its processes.

4 January 2021
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Why integrate conversational tools in the Real Estate sector?

Just like other sectors of the economy, the Real Estate sector is in the midst of digitalizing its processes. Conversational tools using Artificial Intelligence technologies are beginning to spread in the Real Estate sector. Find out how to take advantage of these devices, whether you are a property manager, a landlord, a network of real estate agencies, or a developer.

Real Estate in the age of Artificial Intelligence

New intelligent devices can support real estate professionals to help them automate a number of tasks while increasing productivity. This is why Zaion is developing customer relationship solutions through Artificial Intelligence.

Our Artificial Intelligence solutions for the Real Estate sector

Offering a smooth customer journey and high-quality customer service are crucial points for all companies in the Real Estate sector. After all, these elements are the keys to customer satisfaction. If you want to develop them in a sustainable way, you can have a look at our conversational agents solution powered by AI.

Making rental management easier

At Zaion, we have developed a technology called conversational agents. These agents help humans by taking over the processing of certain tasks and facilitating the execution of complex requests.

Our solutions are ideal for simplifying rental management and property agent services:

  • The Callbot: this conversational agent can receive telephone calls from tenants or co-owners and can communicate with them through speech. By being connected to your management tools, it can provide information and solve simple problems. It works completely autonomously, and it can answer calls 24 hours a day, 7 days a week. This will improve your availability during your closing hours.

  • The Chatbot and the MessagingBot: these conversational agents communicate in writing with the tenants. The former works via a chat window on your website, whereas the latter is used via messaging applications such as Whatsapp or Messenger.

These AI technologies automatically carry out certain tasks in the areas of housing applications, rental management (such as requests for documents), processing and follow-up of requests for technical interventions.

The advantages of these different systems

There are many advantages associated with using Artificial Intelligence solutions in the Real Estate sector. Some of the main ones are as follows:

Improving responsiveness and availability

The use of conversational agents such as Callbots or Chatbots make your services more easily accessible. Your availability is therefore increased tenfold and you can optimize each request and each contact.

Increasing customer satisfaction

By automating the processing of requests and speeding up recurring processes, you save your prospects or customers precious time. They will be more satisfied and thus more inclined to become loyal.

Freeing up time for the teams

In addition to the benefits for customers, the implementation of conversational agents is ideal for improving the employee experience. Automated processing of repetitive and time-consuming requests frees up time for your teams. This is time that they can use to focus on high value-added tasks and to build a more qualitative customer relationship.

Don’t wait any longer to start offering a superior customer journey and high-quality customer relationship! If you are interested in our Artificial Intelligence solutions for the Real Estate sector, contact our teams for a demo.

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