For every customer need, there’s a suitable bot
Which bots are available for you to put in place? At Zaion, Zaion, our AI-enriched customer relationship solutions meet a wide range of needs:
- The Callbot: it answers the phone automatically and can maintain a spoken conversation with the caller. It is ideal for relieving congestion on customer service lines, answering simple requests, and providing information on files and applications.
- The Chatbot: this is a conversational agent that appears in the form of a chat window on your website. In this case, it can exchange written messages with the user in complete autonomy. It is recommended for giving information on products or services, making personalized estimates in real time, and creating or modifying customer files and applications.
- The MessagingBot: it works on the same principle as Chatbot, but is available in messaging services such as WhatsApp or Messenger. This means that customers can ask their questions directly via these applications. The MessagingBot is ideal for providing an instant response to users, providing key information or creating automated reminders such as reservations or appointments.
A 360° view of your enhanced customer relationship: the Botcenter®
The Botcenter® is an interface that allows 360° control of interactions with your customers regardless of whether you are using the Callbot, Chatbot or MessagingBot.