The development and dissemination of Artificial Intelligence is triggering technological revolutions in many sectors. Conversational agents are gradually becoming the preferred choice for thousands of companies. In the insurance sector, these AI solutions can significantly improve customer service and optimize the use of resources. Discover Zaion’s Artificial Intelligence customer relationship solutions.
Customer service in the insurance sector
The customer journey and user experience are often key elements in the success of a company. After all, a successful experience can lead to customer satisfaction and loyalty. These two criteria are essential to ensure the sustainability of your company.
In the insurance-assistance sector, customer service must be particularly attentive. Users need to exchange regularly with their insurance company for many steps such as registration, contract information, and claims. As a result, the call centers of these companies are often very busy and it can be difficult to reach them. This is where AI plays a key role and conversational agents become very useful. It enables solutions to be put in place that take over from advisors for simple requests or help them process their exchanges more quickly.
