Following its successful Series A round of fundraising in May, Zaion is pleased to announce the launch of two new platforms that continue to put voice at the heart of customer relationships.
ZAION ASSISTANT, is the first low-code platform designed for voice to easily create virtual omnichannel conversational agents such as callbots to handle phone calls, messagingbots for instant messaging requests, and chatbots to interact on brand websites and applications.
ZAION ANALYTICS is the supervision and management platform that is revolutionizing customer relations. It allows you to monitor all conversational flows enhanced with artificial intelligence through key indicators, regardless of the channel. ZAION ANALYTICS integrates an innovative real-time emotion recognition technology. Callbots are now fully capable of empathizing with callers.
Zaion is continuing to develop its artificial intelligence technologies through its R&D center the ZAION LAB, and it currently offers the most powerful NLP on the market based on Deep Learning. With a recognition rate of 98%, Zaion is delivering solutions with results that surpass market standards.
Zaion is also continuing its expansion with a new brand territory. This evolution in graphic design goes hand in hand with a technological revolution with the launch of its 100% proprietary, ‘made-in-France’ voice and conversational AI.