Digitalization is at the heart of the Europ Assistance Group’s strategy. Based on the observation that customers tend to call rather than log on to their online customer portal when they need assistance, Europ Assistance Belgium wanted to implement a Callbot with a two-fold objective:
With more than 20,000 calls handled per year, Zaion offers:
The Europ Assistance Callbot efficiently manages incoming calls and handles call peaks for breakdown requests.
Watch the testimonials of Michel Kennis, IT Director of Europ Assistance Belgium and Heykel Boulares, Operations Manager of Europ Assistance Belgium.