Europ Assistance Belgium automates the processing of more than 2,500 calls per month with the help of a multilingual callbot

Find out why Europ Assistance Belgium chose Zaion to handle and automate its customers' assistance and breakdown requests and offer them 24/7 high-quality service.

23 May 2022
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  • Europ Assistance Belgium automates the processing of more than 2,500 calls per month with the help of a multilingual callbot

Find out why Europ Assistance Belgium chose Zaion to handle and automate its customers' assistance and breakdown requests and offer them 24/7 high-quality service.

Digitalization is at the heart of the Europ Assistance Group’s strategy. Based on the observation that customers tend to call rather than log on to their online customer portal when they need assistance, Europ Assistance Belgium wanted to implement a Callbot with a two-fold objective:

  • To digitize this type of request by automating the voice channel
  • To relieve the assistance advisors of repetitive tasks

With more than 20,000 calls handled per year, Zaion offers:

  • A quick response to customers with a bilingual French/Flemish bot that understands and answers in both languages
  • A sorting of requests according to their degree of urgency

The Europ Assistance Callbot efficiently manages incoming calls and handles call peaks for breakdown requests.

Watch the testimonials of Michel Kennis, IT Director of Europ Assistance Belgium and Heykel Boulares, Operations Manager of Europ Assistance Belgium.

Download the Success Story