Using AI, Génération is able to automate 17% of the 1.5 million calls received per year

How does the AI-powered virtual assistant ‘Gwen’ work?

6 December 2021
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  • Using AI, Génération is able to automate 17% of the 1.5 million calls received per year

How does the AI-powered virtual assistant ‘Gwen’ work?

The Callbot Gwen serves multiple purposes:

  • To have a smoother and more natural conversation than with an Interactive Voice Server
  • To create a seamless omnichannel journey
  • To answer 100% of calls 7 days a week, 24/7
  • To intelligently dispatch calls with higher-added value to the expert advisor on the subject

Download the success story