E-COMMERCE RETAIL

AI revolutionizes the way people shop

Technology is revolutionizing the shopping experience for both the business and the consumer. In an increasingly competitive environment, both in store and online, customers expect a seamless and personalized experience. As a result, brands need to offer accessible and easy-to-use customer service within a sustainable budget in order to stand out in the e-commerce market.

Zaion’s solution automates complex tasks that were previously handled by human advisors and easily adapts to the challenges of the seasonal nature of calls.

Zaion automates high-volume conversations and assists advisors in their daily work

Some use cases

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PRODUCT INFORMATION

- Manufacturer alert

- Technical intervention

- Complaints

- Promotional offers

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ORDER & DELIVERY

- Renewal, alteration and order cancellation

- Loss of order number

- Order tracking

- Management of returns and refunds

CUSTOMER ACCOUNT

- Registration and removal

- Lost username or password

- Change of address and method of payment

- Gift card and gift certificate

- Loyalty program - points balance