Customer Success

Our Customer Success teams provide daily support for the implementation, training, and continuous improvement of your new conversational agent creation tool

Customer Success

  • UX/UI: We work with you to build seamless and responsive customer journeys based on Zaion’s dual expertise:
    – A complete mastery of the implementation process of conversational AI projects
    – A real expertise in customer relations and its sectorial issues – our business corpus is continuously fed with data from our Data Bank
  • PROJECT MANAGER: We provide you with a project team who are experts in Conversational AI and Customer Relationship Management to guarantee you a swift and high-quality implementation in order to increase your ROI.
  • IT INTEGRATION: We guarantee a customized and secure integration whatever the complexity of your technical architecture with the know-how of our software architects.
  • CONTINUOUS IMPROVEMENT: Zaion ensures continuous performance improvement through:
    – Real-time monitoring of your bots in production by a dedicated internal team
    – Improvement strategies based on our customer feedback
  • Zaion Academy: The Zaion Academy is a customized training program for our customers to help them implement our solutions and ensure the knowledge transfer that is essential to the success of your projects.