To revolutionize the customer experience through voice and Artificial Intelligence
“Call” refers to the phone channel and “Bot” refers to the ability to answer automatically and immediately.
The callbot is a software program capable of understanding customer intentions in natural language and providing a precise response according to the context.
In order to create an engaging brand experience, companies need to be in constant contact with their customers. As a result of being both instantaneous and asynchronous, instant messaging has become a staple in customer relations.
The chatbot is a conversational robot that communicates with users in writing and in natural language on company websites and apps. The Zaion chatbot can handle spelling mistakes and adapts to SMS language.