The chatbot is a conversational robot (chat + bot) that communicates in writing and in natural language with users.
The major challenge of the chatbot for companies is to strengthen the engagement with their customers when they are already interacting with the brand via the website or mobile app.
Bots help customers get answers to their simple everyday questions 24/7 as well as enabling advisors to focus on more value-added tasks. When it comes to transferring the conversation to an agent, it needs to be as seamless and natural a transition as possible. This is why we have added a Livechat feature to our chatbots.
Zaion’s chatbots leverage Natural Language Understanding (NLU) and are context sensitive. By using artificial intelligence and machine learning, they improve on a daily basis, learning from each conversation.
Through predictive analytics and AI, they are able to provide a tailored response based on the detected intent, the customer context, and previously processed conversations.
The Livechat functionality can be activated with a single line of code to be copy-pasted. With the help of the Zaion Assistant platform, you can autonomously set up the tasks to be automated and the conversational flows as well as the right moments to switch to a physical advisor.