Welcomebot, a complete solution
The Welcomebot understands the nature of the request and finely qualifies the call to direct it either to the right advisor or to the processing bot for insurance use cases.
Multichannel and multilingual
Interact easily and seamlessly with your customers/policyholders, whatever the channel (written or voice) or language.
Caller engagement: best practices for engaging the caller and information mentioning RGPD
Our dedicated use cases
for the banking sector
Conversations
Transcriptions, double listening, replay.
Alerting
Immediately view your fault indicators (normal, repeat, alert).
Monitoring
Real-time flow indicators
.
Advanced search
By phone number, keywords, customer and/or bot.
Dynamic multi-criteria sorting
Sort and filter your conversations by date, duration, transfer and status.)
Ergonomics
Pinning a conversation.
Zaion Analytics is the monitoring and control platform that is revolutionizing customer relations.
Integrations
Meet your customers' needs in all circumstances and offer them a unique voice and text experience. Flexible, seamless natural language customer journey with no waiting Personalized greeting (caller ID/authentication) Emotion detection to optimize call distribution
Infrastructure
Opt for intelligent call distribution and enable your agents to become true customer relations experts.
- Only handle high value-added calls
- Call transfer with context: reason, customer profile, history, emotions...
- Enhancing skills
Only handle high value-added calls
Only handle high value-added calls
Only handle high value-added calls
Only handle high value-added calls
Data protection guaranteed
Respond to your customers' needs in all circumstances and offer them a unique voice and text experience.
[customer] trusts us for [benefit].
YouTube video
(if available)
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality