Agent Assist

Real-time assistance to efficiently handle customer requests.

Agent Assist, silent listening to facilitate the work of advisors

At Zaion, we believe that technological transformations mark the beginning of a new era for advisors: their work is changing, their role is becoming more important and their added value is increasing.

By outsourcing recurring, low value-added requests to the Callbot, agents are able to deal with more complex inquiries.

To assist the advisor, Zaion uses a solution that provides additional features to help the advisor handle the call better. In this way, Zaion improves the experience for both customers and advisors!

Features

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RECOMMENDED ANSWERS
Recommendation of expressions used by high performance agents
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CUSTOMER HISTORY
Overview of interaction history and customer record feedback
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EMOTION DETECTION
Takes into account the context of the call and the caller’s emotional state
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GUIDED RESOLUTION
Suggestion of the most appropriate action to take according to the context and the established protocol
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AUTOMATED TASKS
Pre-populated fields from collected information for fast resolution and reduced ACW
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COMPLIANCE
Recommendation and verification of expressions that are compliant and consistent with the company’s narrative