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Assistance

A pre-trained product designed for your sector that can be rolled out in less than 3 months to maximize your ROI.

A COMPREHENSIVE SOLUTION

The Welcomebot understands the nature of the request and accurately classifies the call to direct it either to the right advisor or to the processing bot based on assistance use cases.

 

  • Caller engagement: best practices to engage the caller and information about GDPR
  • Fine-tuned classification: intention and entities dedicated to the sector
  • Multi-factor identification and authentication compliant with security requirements
  • Routing to appropriate teams and advisors

Discover our channels icon image
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Automotive
Breakdown service request and rental vehicle, voice geolocation, next steps, vehicle return
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Travel
Claims, supporting documents, policies, collecting customer data
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Housing
Claims, locksmith services, file follow-up
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Home Assistance
Request for home assistance after hospitalization, medical information
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Legal protection
File follow-up (most recent action carried out by the lawyer, missing documents), referral to the right person (support, expert advice)

Multichannel and multilingual solution

Interact effortlessly and seamlessly with your customers or policyholders, regardless of whether they use written or spoken communication channels.

Integrations

Our solutions integrate perfectly with your IT ecosystem such as your CRM and telephony solutions, as well as with your business tools.

Infrastructure

Scalable, robust, and evolving infrastructure to meet the demands of the largest organizationsc

 

  • Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
  • Access to conversation and application logs to track changes in your bots and monitor the solution
  • Health checks and auto healing to ensure proper functioning and to automatically restart if needed
  • Case by case updates to avoid downtime

Security

Data protection guaranteed

 

Our solution designed for the most critical business requirements – scalable, secure, and high performance. It is an independent solution with 100% proprietary technologies and sovereignty in terms of data protection. A specific system with multiple redundancies at all levels of the technical and organizational chain to guarantee 24/7 availability.