Banking

AI-enhanced customer relationship solution dedicated to the Banking sector.

A COMPREHENSIVE SOLUTION

The Welcomebot understands the nature of the request and accurately classifies the call to direct it either to the right advisor or to the processing bot based on banking use cases.

 

  • Caller engagement: best practices to engage the caller and information about GDPR
  • Fine-tuned classification: intention and entities dedicated to the sector
  • Multi-factor identification and authentication compliant with security requirements
  • Routing to appropriate teams and advisors

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SPECIFIC USE CASES IN THE BANKING SECTOR

Message SMS_rond_blanc
Customer area login assistance
– Forgotten ID or password

– Blocked account
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Account balance
– Balance remaining

– Authorized overdraft

– Outstanding card balance

– Latest transactions

– Future transactions
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Bank card assistance
– Stop payment request

– Change credit limit

– Replacement bank card
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Reissuing documents
– Bank statements, upcoming transactions, checkbook request
Dialoguer-rond_blanc
Contract life
– Advisor appointment request

– Transfers between accounts

– Adding a beneficiary

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Multichannel and multilingual solution

Interact effortlessly and seamlessly with your customers or policyholders, regardless of whether they use written or spoken communication channels.

Integrations

Our solutions integrate perfectly with your IT ecosystem such as your CRM and telephony solutions, as well as with your business tools.

Infrastructure

Scalable, robust, and evolving infrastructure to meet the demands of the largest organizations

 

  • Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
  • Access to conversation and application logs to track changes in your bots and monitor the solution
  • Health checks and auto healing to ensure proper functioning and to automatically restart if needed
  • Case by case updates to avoid downtime

Security

Data protection guaranteed

 

Our solution designed for the most critical business requirements – scalable, secure, and high performance. It is an independent solution with 100% proprietary technologies and sovereignty in terms of data protection.