Banking

The Welcomebot understands the nature of the request and accurately classifies the call to direct it either to the right advisor or to the processing bot based on banking use cases.

• Caller engagement: best practices to engage the caller and information about GDPR
• Fine-tuned classification: intention and entities dedicated to the sector
• Multi-factor identification and authentication compliant with security requirements
• Routing to appropriate teams and advisors

Scalable, robust, and evolving infrastructure to meet the demands of the largest organizations

• Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
• Access to conversation and application logs to track changes in your bots and monitor the solution
• Health checks and auto healing to ensure proper functioning and to automatically restart if needed
• Case by case updates to avoid downtime

Data protection guaranteed

Our solution designed for the most critical business requirements – scalable, secure, and high performance. It is an independent solution with 100% proprietary technologies and sovereignty in terms of data protection.