Healthcare

AI-enhanced customer relationship solution dedicated to the Healthcare sector.

A COMPREHENSIVE SOLUTION

The Welcomebot understands the nature of the request and accurately classifies the call to direct it either to the right advisor or to the processing bot based on healthcare use cases.

 

  • Caller engagement: best practices to engage the caller and information about GDPR
  • Fine-tuned classification: intention and entities dedicated to the sector
  • Multi-factor identification and authentication compliant with security requirements
  • Routing to appropriate teams and advisors

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SPECIFIC USE CASES IN THE HEALTHCARE SECTOR

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FAQ and Admin
– Sending quotes

– Sending invoices

– Making appointments

– Finding a healthcare professional

– Adding a beneficiary
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Reimbursements
– Most recent refunds

– Procedures, assistance at home

– Healthcare bed
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Reissuing documents
– Reissuing health insurance card

– Summary of coverage

– Membership certificate

– Contribution schedule
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Hospital care
– Hospital care agreement

– Voice geolocation

– Date of entry

– Nature of admission,

– Beneficiary

– Quote
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Customer and contract area
– Assistance for forgotten log-in details

– Modification or termination

– Claims

– Remaining costs

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Multichannel and multilingual solution

Interact effortlessly and seamlessly with your customers or policyholders, regardless of whether they use written or spoken communication channels.

Integrations

Our solutions integrate perfectly with your IT ecosystem such as your CRM and telephony solutions, as well as with your business tools.

Infrastructure

Scalable, robust, and evolving infrastructure to meet the demands of the largest organizations

 

  • Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
  • Access to conversation and application logs to track changes in your bots and monitor the solution
  • Health checks and auto healing to ensure proper functioning and to automatically restart if needed
  • Case by case updates to avoid downtime

Security

Data protection guaranteed

 

Our solution designed for the most critical business requirements – scalable, secure, and high performance. It is an independent solution with 100% proprietary technologies and sovereignty in terms of data protection.