Paralinguistic analysis is interesting for statistical purposes in order to know who is calling you in terms of age and gender, or how many callers present a certain type of emotion such as anger or irritation, or generally neutral or positive emotions. It’s also interesting to know at what moment of the discussion you should adapt and improve your callflows.
Phone, instant messaging, and chatbot – a single platform to manage your conversations, regardless of the communication channel chosen by your customers. Consolidated data and unified performance indicators for a seamless cross-channel analysis.
