Zaion Analytics

Manage your Callbots, Chatbots and Messagingbots on a single platform

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Supervision
Access all your real-time and historical conversations
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Performance
Boost your productivity and customer service quality by monitoring your conversational volumes with voice AI
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Callflow
View and analyze the performance of all your conversational journeys
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Voice AI
A state-of-the-art and high-performance technology, 100% proprietary, and made in France
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Omnichannel
Manage all your conversational channels on a single platform
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Security
Proprietary technologies for maximum protection of your data

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Monitoring
100%
of conversations monitored, transcribed, listened to, and analyzed in real time
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Availability
24/7
SaaS solution accessible on all web browsers
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Metrics
+100
volume, performance, duration, and voice AI metrics – all your KPIs can be customized according to your business needs
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Robustness
Infinite scalability with no limits on the quantities, the volume, and the number of conversations
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Zaion Analytics is the supervision and monitoring platform that is revolutionizing customer relations

Access all your real-time and historical conversations

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Conversations
Transcripts, call monitoring, replay
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Alerting
Immediately view your faulty metrics
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Monitoring
Real-time volume flow indicators
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Advanced search
By phone number, keywords, customer and/or bot
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Dynamic multi-criteria sorting
Sort and filter your conversations by date, duration, transfer, and status
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Ergonomics
Pin a conversation

Performance

Boost your productivity and customer service quality by monitoring your conversational volume flows with voice AI

  • Engagement: Measure the appeal of your reception by monitoring your engagement rates
  • Evaluation: Measure the understanding of your conversational assistant
  • Automation: Measure your assistant’s ability to handle your customers’ requests from start to finish
  • Business KPIs: Choose the business metrics you want to track
  • Selectors: Hourly periods – compare the progression of your main performance indicators over time through the volume sources and call distribution
  • Voice AI: Take advantage of the most powerful NLU on the market thanks to the R&D of Zaion Lab!

Callflow

View and analyze the performance of all your conversational journeys created in Zaion Assistant

  • Diagram: Revolutionize conversation analysis and continuous improvement. Callflow allows you to evaluate, categorize and listen to all customer journeys in a conversation: the start, the end, grouping, turns in conversations, nodes, duration, and flows. Your entire conversation is visible at a glance in one place!
  • Funnel: Observe the performance of your conversation with the visual display of the automated processing step by step.

Voice AI

A state-of-the-art and high-performance technology, 100% proprietary, and made in France

Paralinguistic analysis is interesting for statistical purposes in order to know who is calling you in terms of age and gender, or how many callers present a certain type of emotion such as anger or irritation, or generally neutral or positive emotions. It’s also interesting to know at what moment of the discussion you should adapt and improve your callflows.

Omnichannel

Manage all your conversational channels on a single platform

Phone, instant messaging, and chatbot – a single platform to manage your conversations, regardless of the communication channel chosen by your customers. Consolidated data and unified performance indicators for a seamless cross-channel analysis.

SECURITY

A fully independent platform with 100% proprietary and sovereign technologies to protect your data.

 

  • Global infrastructure designed to provide optimal security throughout the information processing cycle
  • Hosting of our customers’ data exclusively in France
  • Multi-tenant architecture – logical separation of data to ensure client partitioning
  • Access filtering by IP, by role and specific profiles
  • Possibility of anonymization and hashing or dedicated environment
  • GDPR compliant technical partners (Jaguar Network, OVH, Google)
  • A technical and GDPR auditable system

Features

  • Real-time transcription
  • Repetition detection
  • Semantic alert and banned words detection
  • Advanced search

  • Call listening
  • Call pickup and transfer
  • Ticketing
  • Paralinguistic analysis

PLATFORMS

Our platforms to enhance your customer relationship

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ZAION ASSISTANT
The easiest way to create your own conversational agents
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ZAION ANALYTICS
The easiest way to create your own conversational agents
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