Zaion Assistant

Create your virtual agents with the first low-code platform designed for voice.

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Performance
The most powerful NLU on the market.
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Low Code
Plug-and-play features and a corpus optimized by sector.
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Omnichannel
For a seamless customer experience across all devices.
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Integration
An open interface that can be effortlessly integrated into your technical ecosystem.
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Infrastructure
Scalable, robust, and evolving infrastructure.
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Sécurité
Proprietary technologies for maximum protection of your data.

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Performance
98%
The best understanding rate on the market.
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Technology
100%
of our technologies are proprietary and French.
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Multilingual
40
Languages managed and recognized by our Assistant.
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Support
30
Training Programs with Zaion Academy to become an expert.
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Integrate a state-of-the-art voice technology that puts voice at the heart of your interactions both simply and quickly

Performance

The most powerful NLU on the market

  • AI developed in-house by the Zaion Lab
  • NLU technology based on Deep Learning
  • 98% recognition rate, surpassing the market standard
  • Understanding of your customers’ requests expressed in natural language, even in case of bad phone signals or pronunciation mistakes

LOW CODE

Implement conversational agents in record time thanks to plug-and-play features and a corpus optimized by sector

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Low-Code
A low-code solution that can be used without IT skills
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Fluidity
Automated conversation editing from a seamless and extensive interface
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Templates
Ready-to-use customer journey templates and intent library created for the specific needs of each sector
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Voice Design
Customizable voices with the latest features for natural interactions
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Previews
Previews and speech recognition tests to ensure the fluidity of the customer paths created
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Documentation
Detailed information to help you get up to speed quickly and master all the features

Our Customer Success teams provide daily support for the implementation, training, and continuous improvement of your new conversational agent creation tool

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UX/UI
We work with you to build seamless and responsive customer journeys based on Zaion’s dual expertise:
– A complete mastery of the implementation process of conversational AI projects

– A real expertise in customer relations and its sectorial issues – our business corpus is continuously fed with data from our Data Bank
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Project Manager
We provide you with a project team who are experts in Conversational AI and Customer Relationship Management to guarantee you a swift and high-quality implementation in order to increase your ROI
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IT Integration
We guarantee a customized and secure integration whatever the complexity of your technical architecture with the know-how of our software architects
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Continuous improvement
Zaion ensures continuous performance improvement through:
– Real-time monitoring of your bots in production by a dedicated internal team

– Improvement strategies based on our customer feedback
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Zaion Academy
The Zaion Academy is a customized training program for our customers to help them implement our solutions and ensure the knowledge transfer that is essential to the success of your projects

Omnichannel

Provide your customers with an engaging, efficient, and seamless experience

  • Create callbots, messagingbots and chatbots in the same interface
  • A unified experience across channels with context transfer
  • A flexible multilingual solution, optimized for each language

INTEGRATION

An open interface to easily integrate third-party data from your technical ecosystem with your business tools.

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Connectors
Dedicated connectors to automate your conversations and ensure omnichannel context transfer
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Transfers
Ready-to-use functions through Webhooks and Scriptlet
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Zaion Analytics
Direct integration with Zaion Analytics and data persistence configuration

INFRASTRUCTURE

Scalable, robust, and evolving infrastructure to meet the demands of the largest organizations

 

  • Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
  • Access to conversation and application logs to track changes in your bots and monitor the solution
  • Health checks and auto healing to ensure proper functioning and to automatically restart if needed
  • Case by case updates to avoid downtime

SECURITY

A fully independent platform with 100% proprietary and sovereign technologies to protect your data.

 

  • Global infrastructure designed to provide optimal security throughout the information processing cycle
  • Hosting of our customers’ data exclusively in France
  • Multi-tenant architecture – logical separation of data to ensure client partitioning
  • Access filtering by IP, by role and specific profiles
  • Possibility of anonymization and hashing or dedicated environment
  • GDPR compliant technical partners
  • A technical and GDPR auditable system

 

FEATURES

  • Emotion detection
  • Paralinguistic detection (gender and age)
  • Language change detection
  • Entity based ASR
  • HTML editor
  • SSML editor SSML and automatic vocalization
  • Bot Trainer

  • Customer journey templates
  • Intent libraries by sector
  • Real-time preview
  • Omnichannel context transfer
  • Multiple intent management
  • API and web service integrations

PLATFORMS

Our platforms to enhance your customer relationship

All of our platforms
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ZAION ASSISTANT
The easiest way to create your own conversational agents
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ZAION ANALYTICS
Manage your Callbots, Chatbots and Messagingbots on a single platform
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