Create your virtual agents with the first low-code platform designed for voice.
Performance
The most powerful NLU on the market.
Low Code
Plug-and-play features and a corpus optimized by sector.
Omnichannel
For a seamless customer experience across all devices.
Integration
An open interface that can be effortlessly integrated into your technical ecosystem.
Infrastructure
Scalable, robust, and evolving infrastructure.
Sécurité
Proprietary technologies for maximum protection of your data.
Performance
98%
The best understanding rate on the market.
Technology
100%
of our technologies are proprietary and French.
Multilingual
40
Languages managed and recognized by our Assistant.
Support
30
Training Programs with Zaion Academy to become an expert.
Integrate a state-of-the-art voice technology that puts voice at the heart of your interactions both simply and quickly
Performance
The most powerful NLU on the market
AI developed in-house by the Zaion Lab
NLU technology based on Deep Learning
98% recognition rate, surpassing the market standard
Understanding of your customers’ requests expressed in natural language, even in case of bad phone signals or pronunciation mistakes
LOW CODE
Implement conversational agents in record time thanks to plug-and-play features and a corpus optimized by sector
Low-Code
A low-code solution that can be used without IT skills
Fluidity
Automated conversation editing from a seamless and extensive interface
Templates
Ready-to-use customer journey templates and intent library created for the specific needs of each sector
Voice Design
Customizable voices with the latest features for natural interactions
Previews
Previews and speech recognition tests to ensure the fluidity of the customer paths created
Documentation
Detailed information to help you get up to speed quickly and master all the features
Our Customer Success teams provide daily support for the implementation, training, and continuous improvement of your new conversational agent creation tool
UX/UI
We work with you to build seamless and responsive customer journeys based on Zaion’s dual expertise:
– A complete mastery of the implementation process of conversational AI projects
– A real expertise in customer relations and its sectorial issues – our business corpus is continuously fed with data from our Data Bank
Project Manager
We provide you with a project team who are experts in Conversational AI and Customer Relationship Management to guarantee you a swift and high-quality implementation in order to increase your ROI
IT Integration
We guarantee a customized and secure integration whatever the complexity of your technical architecture with the know-how of our software architects
Continuous improvement
Zaion ensures continuous performance improvement through:
– Real-time monitoring of your bots in production by a dedicated internal team
– Improvement strategies based on our customer feedback
Zaion Academy
The Zaion Academy is a customized training program for our customers to help them implement our solutions and ensure the knowledge transfer that is essential to the success of your projects
Omnichannel
Provide your customers with an engaging, efficient, and seamless experience
Create callbots, messagingbots and chatbots in the same interface
A unified experience across channels with context transfer
A flexible multilingual solution, optimized for each language
INTEGRATION
An open interface to easily integrate third-party data from your technical ecosystem with your business tools.
Connectors
Dedicated connectors to automate your conversations and ensure omnichannel context transfer
Transfers
Ready-to-use functions through Webhooks and Scriptlet
Zaion Analytics
Direct integration with Zaion Analytics and data persistence configuration
INFRASTRUCTURE
Scalable, robust, and evolving infrastructure to meet the demands of the largest organizations
Scalable solution based on a distributed architecture in the cloud for agility in large-scale deployment
Access to conversation and application logs to track changes in your bots and monitor the solution
Health checks and auto healing to ensure proper functioning and to automatically restart if needed
Case by case updates to avoid downtime
SECURITY
A fully independent platform with 100% proprietary and sovereign technologies to protect your data.
Global infrastructure designed to provide optimal security throughout the information processing cycle
Hosting of our customers’ data exclusively in France
Multi-tenant architecture – logical separation of data to ensure client partitioning
Access filtering by IP, by role and specific profiles
Possibility of anonymization and hashing or dedicated environment
GDPR compliant technical partners
A technical and GDPR auditable system
FEATURES
Emotion detection
Paralinguistic detection (gender and age)
Language change detection
Entity based ASR
HTML editor
SSML editor SSML and automatic vocalization
Bot Trainer
Customer journey templates
Intent libraries by sector
Real-time preview
Omnichannel context transfer
Multiple intent management
API and web service integrations
PLATFORMS
Our platforms to enhance your customer relationship
