Lab Blog

Customer service interactions empowered by Artificial Intelligence have shown a significant impact on efficiency, productivity, and overall customer relationship management. Introducing automatic steps to handle user’s requests has greatly reduced waiting time through different channels.

At Zaion Lab, as we work continuously on improving our emotion recognition engine, the idea of exploring wav2vec 2.0 and HuBERT for this task is appealing.

The rise of deep learning technologies, backed by the growing accessibility of ever bigger corpora of data, has contributed to the development of increasingly advanced dialogue generation systems. At Zaion, we aim to research these more developed models to eventually apply them to customer service.