Zaion ensures end-to-end confidentiality, traceability, and compliance, with sovereign hosting and encryption of sensitive data.
Compliance with the EU AI Regulation: system classification, model transparency, risk assessment, and comprehensive documentation.
Data protection: anonymization of PII, data subject rights (access, rectification, erasure), record of processing activities.
Digital operational resilience: stress testing, business continuity planning, and management of risks related to third parties and cyber threats.
Information security: security policy, access management, encryption, regular audits, and continuous improvement.
Hosting on sovereign infrastructure to ensure data localization and compliance with European regulations.
Encryption in transit and at rest for all sensitive data: conversations, transcripts, summaries, metadata, and logs.
Granular identity and access management (IAM): multi-factor authentication, the principle of least privilege, action logging, and instant revocation.
Sauvegardes automatiques multi-sites avec réplication asynchrone pour garantir la disponibilité et la récupération rapide en cas d’incident. RPO < 1 heure, RTO < 4 heures.
Guaranteed availability
Geographic replication
Recovery Time Objective
Zaion adheres to a strict policy of minimizing and protecting personal data at every stage of the customer interaction lifecycle.
Automatic detection and redaction of personally identifiable information (names, addresses, phone numbers, IBANs, contract numbers) prior to storage and processing by machine learning models.
Example of an anonymized transcript:
“Hello, my name is [***] and I live at [*******]. I would like to file a claim under my policy [*******].”
No unnecessary storage of inferences: model results are transmitted to consumer applications and deleted after use, unless there is a justified business need (audit, compliance, billing) with a limited retention period.
