Access all your conversations in real time and in history.
Boost your productivity and the quality of your customer service by monitoring your conversational flows with voice AI.
Visualize and analyze the performance of all your conversational paths.
High-performance, 100% proprietary technology, made in France.
Manage all your conversational channels on a single platform.
Proprietary technologies for maximum data protection.
100%
Conversations are monitored, transcribed, listened to and analyzed in real time.
24/7
SaaS solution accessible on all web browsers.
+100
Flow, performance, period, voice AI... all your KPIs can be customized according to your business needs.
∞
Infinite scalability: no volume, flow or conversation limits.
Zaion Analytics is the monitoring and control platform that is revolutionizing customer relations.
Conversations
Transcriptions, double listening, replay.
Alerting
Immediately view your fault indicators (normal, repeat, alert).
Monitoring
Real-time flow indicators.
Advanced search
By phone number, keywords, customer and/or bot.
Dynamic multi-criteria sorting
Sort and filter your conversations by date, duration, transfer and status.
Ergonomics
Pinning a conversation.
Boost your productivity and the quality of your customer service by monitoring your conversational flows withvoice AI
Commitment
Measure the appeal of your reception by monitoring your engagement rates.
Qualification
Measure your conversational assistant's comprehension.
Automation
Measure your assistant's ability to handle customer requests from start to finish.
Business KPIs
Choose the business indicators you want to track.
Selectors
Time of day, origin of flows, call distribution... Compare the evolution of your key performance indicators over time.
Voice AI
Thanks to Zaion Lab R&D, you can benefit from the most powerful NLU on the market!
Visualize your conversations in real time
Visualize and analyze the performance of all your conversational paths created in Zaion Assistant
Diagram
Revolutionize conversation analysis and continuous improvement. Callflow allows you to evaluate, categorize and listen to all customer paths in a conversation: entry, exit, grouping, turn, node, duration, flow... Your entire conversation is visible at a glance in one place!
Funnel
Observe the performance of your conversation with the step-by-step graphical representation of automated processing.
High-performance, 100% proprietary technology, made in France
Paralinguistic analysis is useful for statistical purposes in order to determine
Who is calling (age, gender...)
How many callers present this type of emotion (angry, irritated, neutral, positive...)?
At which point in the discussion to adapt and continuously improve your conversational flows.
Manage all your conversational channels on a single platform
Telephone, instant messaging, chatbot: a single platform to manage your conversations, whatever communication channel your customers choose. Consolidated data, unified performance indicators for silo-free analysis.
An integrated real-time supervision and activity management tool
Our unique and innovative Botcenter® solution is a real-time conversation supervision console. It enables hot and cold monitoring of the quality of the bots' discourse, as well as searches in the history of conversations according to criteria (keyword, transferred or not...).
It also provides customized flow and performance indicator reports for each customer. Last but not least, our Botcenter® provides direct access via ticketing and/or chat to our customer support teams to report any need for assistance or technical support.
An integrated real-time supervision and activity management tool
- Global infrastructure designed to provide optimum security throughout the information processing cycle.
- Our customers' data is hosted exclusively in France.
- Multi-tenant architecture: logical separation of data to ensure client isolation.
- Access filtering by IP, role and specific profiles.
- Possibility of anonymization and hashing or dedicated environment.
- An auditable technical and RGPD system.
Features
Real-time transcription
Repeat detection
Real-time transcription
Semantic alert and detection of "black words
Advanced search
Double listening
Call pickup and transfer
Ticketing
Paralinguistic analysis
A suite enhanced by Artificial Intelligence Zaion
2 integrated platforms for 360° customer relationship management
And you, have you a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality