Zaion Insurance
Conversational Agents dedicated to your industry
to respond to your policyholders' requests
Step 1: Qualify the request with the Welcomebot
Welcomebot Assurance revolutionizes the way you greet your customers, transforming your interactions into seamless, secure experiences. Thanks to our advanced NLU and ready-to-use Intention Data Bank, it qualifies the request, then identifies and authenticates the caller (date of birth, policy or insured number, etc.), before routing for processing.
Step 2: Optimize your resources to meet demand
Once the Welcomebot has qualified the request, several scenarios are possible.
The request corresponds to an automatable use case.
It is transferred to a Processingbot for fully autonomous end-to-end processing.
The request requires human intervention.
It is transferred to the appropriate member of staff, with all the contextual information gathered by the Welcomebot, for efficient, wait-free processing.
Our dedicated use cases
for the insurance sector
Claims management
Life
of the contract
Gestion Life & Savings
Assistance
insured area
Integrations
Our solutions integrate seamlessly with your IT ecosystem (CRM, telephony solution, SRC) and your business tools, for a seamless experience and advanced process automation.
Your policyholders' data is safe
The solution is designed to meet the most demanding requirements of the enterprise: scalable, secure and high-performance. An independent solution with 100% proprietary technologies and sovereign data protection.