Welcomebot
Offer your customers an exceptional welcome and let them express their requests in natural language
Reinvent your customer welcome
Say goodbye to tedious IVRs and long queues! This virtual assistant ushers in a new era of customer care, allowing your visitors to express themselves naturally. Once the request has been qualified, the Welcomebot transfers it to a Processingbot for automated processing, or to the appropriate advisor.
Features
Home
& Qualification
Speak freely, the Welcomebot understands.
Identification
& Authentication
Uncompromising security for reliable exchanges.
Detection of
profile and emotions
Understand your customers beyond words.
Routing intelligent
Precise routing to the right expertise.
Benefits of
Welcomebot
Enriching the Customer Experience
Offer an exceptional experience, tailored to your customers' needs at all times:
- Seamless, wait-free journey
- Personalized welcome from the very first contact
- Responses tailored to the emotions detected
Lower operating costs
Boost your efficiency by automating high-volume requests:
- Minimize routing errors
- Reduce processing time (DMT)
- Eliminate waiting time for simple requests
Optimizing resources
Distribute calls intelligently to turn your advisors into real experts:
- Focus on high value-added calls
- Contextual call transfer: reason, profile, history...
- Increase skills to handle complex requests
And you, have you
a callbot project?
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality