Agent Assist

Improve the productivity and quality of customer service representatives in real time

Support your agents with automatic summaries, suggested responses, and pre-filled actions to reduce average handling time and improve service quality.

-50%

Time After Call

-35%

Average DMT

95%

Certified abstracts

Key Features

Automatic summary

Real-time suggestions

Signals & Alerts

Stock Extraction

Enhanced customer context

Quality assurance

How does it work?

Real-time listening

ASR transcribes conversations in real time (voice) or analyzes messages (chat/email).

Semantic understanding

NLU and LLM identify intent, sentiment, and key entities (contract, case number, amount, etc.).

Suggestions and actions

The system suggests responses, pre-fills CRM fields, and flags important events.

Post-interaction summary

At the end of the call or chat, a structured summary is generated and imported into the CRM.

Summary: Agent Assist

Call Details
Reason for the appeal
Structured summary of each interaction

"Why did we choose Zaion's Agent Assist? The quality of call categorization and summaries, how easily it integrates with our platform, and how quickly the summary is generated: in just 1 second, it's pushed to our CRM!"

98% compliance rate for generated call summaries