Voice Analytics
Automatically analyze your
conversations to boost your advisors' performance and detect opportunities
thanks to Zaion Generative AI.
Zaion Generative AI for conversation analysis
Voice Analytics is a unique solution powered by Zaion Generative AI, enabling you to extract the full richness of your conversations to improve the customer experience, optimize your business processes and make informed strategic decisions.
Voice Intelligence
A complete suite of tools powered by Zaion's generative AI to transcribe and extract all useful information from conversations.
Transcription & Diarization
Precise transcription with dedicated Zaion ASRs, punctuation and speaker separation.
Voice Activity Detection
Analysis of vocal activity: detection of silences, turns of speech, overlaps, etc.
Entity & Intent Detection
Detection of entities and intentions thanks to Advanced NLU Zaion, fine-tuned to the customer relations sector and customizable with your business dictionaries.
PII Redaction
Automatic identification and deletion of personal and sensitive data classes in transcription text and audio.
Our business modules
to meet your needs

Quality Monitoring
conversations and boost your consultants' performance.
Quality Monitoring
Customer Insights
and transform customer data into business opportunities.
Customer Insights
Smart Coaching
and offer them contextualized virtual coaching.
Smart Coaching

AutoSummary
and free your consultants from After-Call Work (ACW).
AutoSummary
Benefits of
Voice Analytics
Optimizing operational efficiency
Automate agent performance evaluation, reduce your operating costs and gain total visibility of your service quality:
- Reduce LTA by up to 20%
- Identify areas for improvement and optimize business processes
- Implement targeted training based on objective evaluations
Improving the customer experience
Stay in touch with your customers and offer them a personalized, engaging experience:
- Correct recurring problems and irritants generating negative feelings
- Improve service quality through shared best practices and coaching
- Detect trends for proactive decision-making
Generate customer data and insights
Capture all the signals and transform the data from your customer interactions into strategic knowledge for your company:
- Generateinsights into customer preferences and behaviors
- Identify opportunities to innovate or improve products and services
- Make informed decisions based on large volumes of data .
Data protection guaranteed
The Voice Analytics solution is designed to meet the most demanding enterprise requirements: scalable, secure and high-performance.
An independent solution with 100% proprietary technologies, and sovereignty when it comes to protecting your data.