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Zaion is Europe's expert in enhanced customer relationship solutions

Thanks to a unique and innovative technique of Callbot, Chatbot, Voicebot and Messagingbot, Zaion places the voice at the heart of rich and emotional exchanges.

Zaion icon home solution chatbot
Callbot
Chatbot
Voicebot
Messagingbot
Zaion icon home advisor increased
Advisor and supervisor increased
Zaion icon home botcenter
Botcenter
Zaion icon home natural language processing
Natural Language Processing
Zaion icon home ia emotional
Emotional AI

Key Benefits

zaion product improvement customer experience home

IMPROVING THE CUSTOMER EXPERIENCE

- Extended hours 24/7

- Immediate response

- Innovative personalized services

- Hybridization Advisor / Callbot

- Multilingual Service

zaion acceleration transformation digital home

ACCELERATION OF THE DIGITAL TRANSFORMATION

- Digitalisation of the telephone channel

- Multi-channel customer journey management

- IS connection and databases

product area reduction operating costs home

OPERATIONAL COST REDUCTION

- Automation of contact processing

- Deleting the post-call

- Reduced re-calls

zaion product valorisation human capital home

HUMAN CAPITAL DEVELOPMENT

- Processing of higher value-added tasks

- Better availability for the customer

- Versatility and transversality

- Employee satisfaction and lower staff turnover

Technologies

We build and develop tomorrow's customer relationships

Thanks to its intuitive interface the Botcenter® and an integrated real-time supervision and activity management tool that revolutionizes the analysis of conversations in real time.

To know more about it

Multichannel: callbot, voicebot, chatbot, messagingbot
Multilingual: French, English, German, Czech, Flemish
Saas mode

To know more about it

Voice signal analysis to detect tone, emotion, gender.

To know more about it

Security, data protection and DMPR compliance

To know more about it

Products

Revolutionary products with limitless applications

News

Press articles, press releases, interviews, all our news

Our customers

ZAION-GENERALI-CLIENT
ZAION-APRIL-CLIENT
ZAION-EUROPE-CUSTOMER-ASSISTANCE
ZAION-PROBTP-CLIENT
ZAION-CROUS-CLIENT
CUSTOMER CROSSROADS AREA
ZAION-EAU-DE-PARIS-CLIENT
ZAION-FRANCE-MUTUALISTE-CLIENT
ZAION-BUTAGAZ-CLIENT
ZAION-MNH-GROUP-CLIENT
ZAION-EUREXO
ZAION-GROUPAMA-CLIENT

They trust us

Insurance / Assistance Sector

For each of our activities, we have decided to work on
with the best actors in the business. For customer relations, the choice fell on Zaion. The solution that has been implemented is efficient and scalable.

Testimony Generali Zaion
David Wassong Director Innovation & Artificial Intelligence Generali

Public service

We needed to implement, in a short time frame, a solution to deal with a high telephone flow. We put our trust in Zaion and the results were there!

Testimonial Zaion Crous
Angélique Ragot-Gautier Head of the Crous de Paris Student Life Division

Insurance / Assistance Sector

The implementation of the callbot file tracking system has allowed our management team to focus on tasks with higher added value and ultimately improve the service provided to policyholders. For us, this is a first in the relevant use of callbot technologies to improve the customer experience.

Testimonial Euroxo Zaion
Valérie Berthereaux Managing Director Eurexo

Insurance / Assistance Sector

With Zaion, we share a common vision of the future of customer relations. We plan to deploy this solution to optimize our customer service and enhance the value of the advisors' work.

Testimonial La France Mutualiste Zaion
Dominique Trébuchet Chief Executive Officer La France Mutualiste

Innovation support and financing

Zaion Investing in the future
Zaion JEI Young Innovative Company
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Zaion Finance Innovation
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Zaion Becomes a Member of the NVIDIA Inception ProgramDISCOVER
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