Zaion - Expert in Conversational AI Solutions: Callbot

Technologies

Zaion is revolutionizing the customer experience through callbots

Through the unique and innovative technologies of Callbots, Chatbots, Voicebots and Messagingbots, Zaion places the voice at the heart of rich and emotional exchanges.

What is a callbot?

Platforms

A powerful AI-driven suite

2 integrated platforms for 360° customer relationship management

All of our platforms

ZAION ASSISTANT

The easiest way to create your own conversational agents

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ZAION ANALYTICS

Manage your Callbots, Chatbots and Messagingbots on a single platform

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Sectors

Sector-specific solutions that adapt to your needs

All of our sectors

Testimonials

Real-life examples of projects successfully implemented by our clients

What type of conversational agent best suits your needs and your industry? Explore all of our success stories!

READ OUR SUCCESS STORIES

Customers

They have put their trust in us to strengthen their customer relations

Sandrine Beltran

Customer Relations Services Director

La Banque Postale

"Lucy is the first callbot in France for checking your bank account. With a voice specifically created by the Zaion Lab to reflect our values as a bank of the people, Lucy has risen to the challenge with flying colors - more than 89% of our customers are satisfied!"

Agnès Testard

Customer Experience Director

Butagaz

“Whether the orders either come from Lisa, from our customer area on the site, or are accepted by a human customer advisor, there’s no difference in terms of quality.”

Julien Mouzard

Customer Relationship Director

Ma French Bank

"Needless to say, we turned to Zaion because they had both the technology to meet our needs and a real knowledge of the customer relationship business."

Michel Kennis

IT Director

Europ Assistance Belgique

"With Zaion’s contact center expertise and knowledge of our business, we have deployed a project which we are very proud of and we would recommend them as a partner."

David Wallet-Marchand

Omnichannel Customer Relations Director

Génération

"The Zaion solution has made it possible for us to offer our policyholders a 24/7 welcome by automating the simplest requests. This allows our advisors to focus on higher value-added requests."

Nathalie Combier

Customer Relationship Manager and Callbots Project Manager

DIAC

"Implementing the Zaion callbot has helped us gain more than 20 points in service quality. The Callbot is much more than a robot that responds to customers, it is a comprehensive solution that we also use for training new employees."

Patricia Lamour

Head of Sales & Customer Service

Logement Familial de l'Eure

“Zaion has been the technical solution that has helped us respond better to calls. Zaion has saved our account managers from time-consuming tasks by freeing them up to focus on housing applicants with more complex issues.”

Valérie Berthereaux

Managing Director

Eurexo

"We realized that there were thousands of calls with the same reasons and that it could make sense to handle them in an industry-specific but qualitative way. I trusted Zaion, and that's how the 1st processing callbot for policyholders was developed."