Create a unique Customer Experience
with Zaion's Conversational Artificial Intelligence solutions
Our mission at Zaion is to guide our customers in enhancing their customer experience through artificial intelligence, placing voice at the heart of an engaging, interactive and efficient relationship.
Zaion's genesis is the result of a convergence of expertise between AI specialists, customer relations professionals and voice channel experts, joining forces to deliver an optimal Customer Experience.
Virtual Assistant
Automate low value-added
requests
Agent Assist
Real-time assistance
advisor
Conversation Intelligence
Analysis of customer-advisor conversations
Virtual Assistant
Automate low value-added
requests
Agent Assist
Real-time assistance
advisor
Conversation Intelligence
Analysis of customer-advisor conversations
TheAI & Data Factory is an agile team of PhDs in Artificial Intelligence, Machine Learning engineers, Speech Scientists and linguists who use their expertise to develop high-performance AI solutions dedicated to Customer Relations.
For over five years, Zaion has been advancing the global state-of-the-art in conversational AI through its advanced work in speech recognition, natural language understanding and emotion detection.
Pioneers of Generative AI in France, Zaion's LLMs (Large Language Models) are also designed and trained to meet the specific requirements of customer interactions.
Keep up to date with the latest news, trends and analysis
in the field of Customer Relations augmented by Conversational, Voice and Generative AI.
Generative AI, the new Eldorado of Customer Relations? Artificial intelligence is gradually taking over customer relations strategies.
Zaion Generative AI: first use cases in Customer Relations Conference moderated by Sandrine Felix from La Banque Postale
How Voice AI is revolutionizing conversation analysis? Oral communication is the oldest and fastest method for
What is self-care in customer relations? Empowering customers and prospects: that's what self-care is all about.
Improve CX by analyzing customer verbatims Customer feedback is a mine of information for your company. In figures
Automate your phone calls with the callbot The telephone is the preferred channel for consumers, but for many it's also the most important.
How to improve customer relations in retail? Lost a parcel? A late delivery? A
La cérémonie de remise des prix du Concours entrepreneurial « The Freedom Plan » Le jeudi 13 octobre 2022 s’est
Un Voicebot, qu’est-ce que c’est ? Un Voicebot est un agent conversationnel capable de dialoguer avec un utilisateur par la
Key strategies for developing your customer service Every day, you have to deal with hundreds of requests from all over the world.
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Zaion is the European expert in Customer Relations solutions enhanced by Artificial Intelligence.