We help you automate your customer interactions, provide real-time support to your agents, and optimize the efficiency of your customer service department.
Zaion designs and develops its own AI models and integrates them into solutions tailored for customer service operations, where performance, security, and continuity requirements are the highest.
AI agents in production
Automated conversations each year
Clients we support
Qualify and route to the right course.
Identify/authenticate and secure.
Respond with reliable sources.
Collect information and documents seamlessly.
Report and track a case.
Explain, initiate, reassure.
Reprint and send the documents.
Summarize, guide, improve quality.
Automate your customer journeys
Assist agents in real time
Measure, understand, improve
Our teams support you every step of the way: from designing the journey to industrializing agentic AI, with clear governance and results measured over time.
Our Conversation Designers work closely with your teams to co-create voice and digital customer journeys, taking into account your processes, regulatory requirements, and performance goals.
Our agents-based AI specialists prioritize the right use cases, integrate NLU, SLM, and LLM, and establish business safeguards to ensure a smooth transition to production.
Project managers, CSMs, and quality experts implement governance, management rituals, and action plans to develop your AI agents and advisors with a view to continuous improvement.
Proprietary and sovereign models for each channel and use case.
Coordinate specialized agents for complex journeys.
ISO 27001, GDPR, anonymization, audit trail, governance.
CCaaS, CRM, APIs, real-time dashboards.
Average AHT
Self-care rate
Customer satisfaction
“Zaion has enabled us to automate 37% of our incoming requests while improving customer satisfaction. Escalations to our agents are seamless and well-documented.”
Discover how Zaion can adapt to your use cases.
