Revolutionize your customer experience through callbots

Zaion is helping companies improve their customer experience with AI and putting voice at the heart of an engaging, interactive and effective relationship.
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Calling the healthcare insurance industry: automate up to 50% of your customer service requests

Use a Healthcare Callbot to automate the processing and management of requests related to reimbursement tracking, reissuing documents and contract life.
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Technologies

Zaion is revolutionizing the customer experience through callbots

Through the unique and innovative technologies of Callbots, Chatbots, Voicebots and Messagingbots, Zaion places the voice at the heart of rich and emotional exchanges.

Platforms

A powerful AI-driven suite

2 integrated platforms for 360° customer relationship management
All of our platforms
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ZAION ASSISTANT
The easiest way to create your own conversational agents
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ZAION ANALYTICS
Manage your Callbots, Chatbots and Messagingbots on a single platform
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Testimonials

Real-life examples of projects successfully implemented by our clients

What type of conversational agent best suits your needs and your industry? Explore all of our success stories!

Customers

They have put their trust in us to strengthen their customer relations

Sandrine Beltran
Customer Relations Services Director
La Banque Postale
"Lucy is the first callbot in France for checking your bank account. With a voice specifically created by the Zaion Lab to reflect our values as a bank of the people, Lucy has risen to the challenge with flying colors - more than 89% of our customers are satisfied!"
Agnès Testard
Customer Experience Director
Butagaz
“Whether the orders either come from Lisa, from our customer area on the site, or are accepted by a human customer advisor, there’s no difference in terms of quality.”
Julien Mouzard
Customer Relationship Director
Ma French Bank
"Needless to say, we turned to Zaion because they had both the technology to meet our needs and a real knowledge of the customer relationship business."
Michel Kennis
IT Director
Europ Assistance Belgique
"With Zaion’s contact center expertise and knowledge of our business, we have deployed a project which we are very proud of and we would recommend them as a partner."
David Wallet-Marchand
Omnichannel Customer Relations Director
Génération
"The Zaion solution has made it possible for us to offer our policyholders a 24/7 welcome by automating the simplest requests. This allows our advisors to focus on higher value-added requests."
Nathalie Combier
Customer Relationship Manager and Callbots Project Manager
DIAC
"Implementing the Zaion callbot has helped us gain more than 20 points in service quality. The Callbot is much more than a robot that responds to customers, it is a comprehensive solution that we also use for training new employees."
Patricia Lamour
Head of Sales & Customer Service
Logement Familial de l'Eure
“Zaion has been the technical solution that has helped us respond better to calls. Zaion has saved our account managers from time-consuming tasks by freeing them up to focus on housing applicants with more complex issues.”
Valérie Berthereaux
Managing Director
Eurexo
"We realized that there were thousands of calls with the same reasons and that it could make sense to handle them in an industry-specific but qualitative way. I trusted Zaion, and that's how the 1st processing callbot for policyholders was developed."