Zaion Retail & Ecommerce
Conversational Agents dedicated to your industry
to respond to your customers' requests
and offer them a seamless shopping experience
Step 1: Qualify the request with the Welcomebot
Welcomebot Retail & Ecommerce revolutionizes the way you greet your customers, transforming your interactions into smooth, efficient experiences. Thanks to our advanced NLU and ready-to-use Intent Data Bank, it qualifies the request, then identifies and authenticates the caller (customer reference, order number, etc.), before routing for processing.
Step 2: Optimize your resources to meet demand
Once the Welcomebot has qualified the request, several scenarios are possible.
The request corresponds to an automatable use case.
It is transferred to a Processingbot for fully autonomous end-to-end processing.
The request requires human intervention.
It is transferred to the appropriate member of staff, with all the contextual information gathered by the Welcomebot, for efficient, wait-free processing.
Our dedicated use cases
for Retail & Ecommerce
Information
product
Prise
de commande
Paiement
& remboursements
Suivi commande & suivi livraison
customer account management
Assistance espace client
& renvoi d'identifiants
Integrations
Our solutions integrate seamlessly with your IT ecosystem (CRM, telephony solution, SRC) and your business tools, to further automate processes and offer you a seamless experience.
Scalable, robust and scalable infrastructure tailored to the needs of the largest companies
Scalable solution based on a distributed architecture in the cloud for agile deployment on a larger scale.
Access to conversation logs and the application to track changes to your bots and monitor the solution.
Health check and self-healing to ensure proper operation and automatically restart if necessary.
Instance-by-instance updates to avoid downtimes.
Data protection guaranteed
The solution is designed to meet the most demanding requirements of the enterprise: scalable, secure and high-performance. An independent solution with 100% proprietary technologies and sovereign data protection.