French specialist in agent-based AI for customer relations

Zaion is the French specialist in agent-based AI for customer relations. We help large companies optimize their customer interactions using proprietary technology designed to address their critical security, compliance, and performance challenges.

Our vision: to make the intelligent orchestration of AI agents the new standard in customer relations. Rather than relying solely on the “power” of models, we prioritize the model best suited to each situation, in order to balance operational performance, quality of experience, and risk management over the long term.

Zaion by the Numbers

Industrial expertise serving major clients

2017

The Creation of Zaion

70 talents

A multidisciplinary team of experts in AI, data, product, and customer relations.

50+ customers

Banking, insurance, assistance, real estate, utilities, telecommunications, transportation.

Over 30 million conversations

The capability to automate interactions across all channels.

A MESSAGE FROM THE PRESIDENT

At Zaion, we embody high-performance, controlled, autonomous, and industrial-scale AI.
We don’t sell a technological promise; we deliver sustainable, long-term performance within a secure framework.

Franz Fodéré

Founder and President of Zaion

Our commitment to customer service departments

Operational AI, designed for your mission-critical environments

Reliability & Service Continuity

AI designed for mission-critical environments: 24/7 availability and high-quality natural language understanding across massive volumes of calls.

A single orchestration platform

Orchestrate voice agents, digital agents, and advisory co-pilots using advanced conversation analysis and management capabilities.

End-to-end support

Scope definition, integration, continuous optimization, and operational support to ensure long-term performance.