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An Overview of Customer Relations - How AI Is Transforming Customer Relations

The 2026 Customer Relationship Panorama, produced by the AFRC and frog. The full version of the study is available exclusively

Imed Laaridh, Director of the Zaion AI Lab, explains Zaion’s approach, which combines deterministic and generative AI.

Far from being a mere trend, the arrival of artificial intelligence is a veritable revolution in customer relations.

Yingzhi Wang, Deep Learning Engineer at Zaion, speechbrain contributor, Centrale-Supélec engineer. I'm passionate about

Lorraine VanelDoctoral researcher at Zaion and Télécom-Paris on the topic of natural language utterance generation for socially-aware agents.

This Week In Voice with Zaion This Week In Voice TV is a place of learning about voice technology and

Bofeng Huang Machine Learning Engineer at Zaion on the topic of speech recognition (ASR) and processing