Generative AI, the new Eldorado of Customer Relations? Artificial intelligence is gradually taking over customer relations strategies.

Zaion Generative AI: first use cases in Customer Relations Conference moderated by Sandrine Felix from La Banque Postale

How Voice AI is revolutionizing conversation analysis? Oral communication is the oldest and fastest method for

What is self-care in customer relations? Empowering customers and prospects: that's what self-care is all about.

Improve CX by analyzing customer verbatims Customer feedback is a mine of information for your company. In figures

Automate your phone calls with the callbot The telephone is the preferred channel for consumers, but for many it's also the most important.

How to improve customer relations in retail? Lost a parcel? A late delivery? A

The Freedom Plan Entrepreneurial Competition Awards Ceremony On Thursday, October 13, 2022 was held the

What is a Voicebot? A Voicebot is a conversational agent capable of dialoguing with a user by voice, understanding the user's needs and communicating with them.

Key strategies for developing your customer service Every day, you have to deal with hundreds of requests from all over the world.