Our CX Factory teams will support you on a daily basis in deploying, getting to grips with and continuously improving your new conversational agent creation tool.
The CX Factory brings together a multi-disciplinary team enabling Zaion callbots to stand out from the competition and offer the best natural language customer experience on the market. It is made up of experts in artificial intelligence applied to customer relations, voice design, the design of conversational paths in natural language and the back-end development of conversations, and the management of innovative projects focused on customer experience. All members of the CX Factory are dedicated to sharing their expertise with customers and maximizing the performance of our callbots.
To achieve this, we have designed an innovative technology of intelligent callbots that analyze and retain key moments in a conversation. We use artificial intelligence to create fluid, natural-language conversations, putting the voice back at the heart of the customer experience.
Founded in September 2017 by Customer Relations experts, Zaion has made Customer Experience its core business. Our offering is built on the fundamentals of Customer Relations: availability, immediacy, and personalization are today the must-haves of a successful Customer Experience.
Our ambition is to meet these vital business challenges by providing an ever more efficient service. The Zaion team is made up of customer relations professionals who will put their technical and operational expertise to work on your projects.
Technological change and the digitization of customer journeys mean that the Customer Experience is constantly evolving: a complete, personalized response is expected for every customer.
Our autonomous and instantaneous technology has enabled us to develop callbots and chatbots with no preconceived answers, thanks to artificial intelligence. In response to these challenges, Zaion's platform is multilingual and targets an international audience.
70%
Automation of repetitive tasks
30%
Lower operating costs
+20 pts
Service quality
Zaion is the European expert in Customer Relations solutions enhanced by Artificial Intelligence.