Thanks to AI, Génération automates 17% of the 1.5 million calls it receives every year - Zaion

How does Gwen, the AI-powered Virtual Assistant, work?

Use AI to discover how Génération automates 17% of the 1.5 million calls it receives every year.

How does Gwen, the AI-powered Generation Virtual Assistant, work?

Gwen has several objectives:

A more fluid, natural conversation than with an Interactive Voice Response (IVR) system
A seamless omnichannel journey
100% of calls answered 24/7
Intelligent dispatch of calls with higher added value to the expert advisor on the subject

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