Bots, seniors, young people... Is there really an age for talking to a bot?
Callbot, the virtual voice advisor, has become an inclusive, transgenerational and facilitating tool. Watch the replay with our guests to discover how conversational artificial intelligence has become part of their customer relationships.
The Callbot listens, understands and directs the call to the right person, or handles the request directly from start to finish in natural language. Whatever the caller's profile, age or mood, Zaion Callbots are able to adapt the conversation to the caller's needs.
Alya Yacoubi, Head of Zaion Lab, will talk about emotional AI and how Callbots can detect age and emotions in speech.
Our speakers:
Agnès Testard: Customer Experience Director Butagaz
Magalie Rettien: Site Operations Director SITEL (Callbot Info COVID, Ministère des Solidarités et de la Santé)
Quentin Martin-Laval: Innovation Director ProBTP
Alya Yacoubi: Zaion Lab Manager
Thierry De Laitre: VP Customer Success Zaion
Marie-Chantal Phéné: Account Director Zaion
