TSC Digital, a digital CX agency specializing in Customer Experience, announces a partnership with Zaion
TSC Digital, a digital CX agency specializing in Customer Experience, announces a partnership with Zaion, the European expert in augmented customer relationship solutions. Thanks to a unique and innovative callbot, chatbot and messagingbot technique, Zaion places the voice at the heart of rich and emotional exchanges. TSC, which works for major accounts such as Accor, Citroën, L'Oréal and Nestlé, is now adding AI-enabled intelligent callbot expertise to its offering, to respond to simple or recurring requests. The agency will thus be able to offer its customers and prospects automated handling of high-volume telephone conversations. For its part, Zaion will be able to draw on the teams at TSC, a subsidiary of world leader Sitel Group, to help equip Sitel Advisors to handle more elaborate conversations, and deploy a hybrid model. This AI-enhanced technology, combined with fine-tuned expertise in digital customer relations, will enable TSC and Zaion to offer a complete range of services never before available on the market.
Zaion, a hybrid model that combines the power of AI with human efficiency.
Leveraging AI, Zaion has created a voice callbot solution with no preconceived answers, enabling the startup to automate numerous use cases. When a customer calls, the greeting bot identifies and qualifies their request before deciding, based on the information collected, who to direct them to. Simple or repetitive requests (reporting a breakdown and requesting assistance, placing an order, requesting hospital treatment, etc.) are handled by the callbot, which provides an immediate response, while more complex requests are redirected to the Advisors. Freed from less sensitive calls, they can concentrate on higher value-added contacts. And here again, AI comes into play, transforming employees into "Augmented Advisors". During the telephone conversation, each advisor is assisted by a solution that provides him or her with additional information, enabling him or her to provide immediate, specialized and complex answers. The partnership with TSC will accelerate the development of this hybrid model, combining technology and people. Thanks to its membership of Sitel Group, a world leader in services dedicated to the Customer Experience, TSC will facilitate the deployment of Augmented Advisors equipped by Zaion.
Towards customer relations 4.0.
As a digital CX agency, TSC designs, produces and animates innovative systems designed to reduce friction and fuel conversations between brands and consumers. Already an expert in chatbots, which it has deployed for Parc Astérix, Ramsay Santé and Total Direct Energie among others, TSC is further enriching its offering with the automation of voice customer relations. The integration of the Zaion solution will also provide TSC's teams with an additional solution for managing large volumes of data, while guaranteeing an optimal conversational experience.
"Containment marked an explosion of activity for several of our customers. We had to cope with a sudden change in flows and a scarcity of human resources. In this context, the partnership with Zaion makes even more sense. By enabling us to automate simple, recurring requests, and to move from a "full human" model to a hybrid model, combining bot and human resources, we are responding to recruitment issues while guaranteeing high-quality customer relations."
Geoffrey Boulakia, Managing Director EMEA, TSC
"We are delighted to enter into this partnership with TSC, with whom we share the same vision of customer relations 4.0. This collaboration is in line with our development strategy and will help us accelerate our international deployment. We have great ambitions to revolutionize our sector. The hybridization of the voice channel is underway. The combination of bot and human allows us to provide our customers with a much faster and more efficient service."
Franz Fodéré, Founder of Zaion
About TSC A digital CX agency specializing in Customer Experience, TSC designs, produces and animates innovative devices designed to reduce friction and fuel conversations between brands and consumers. TSC is part of the Sitel Group, a world leader in services dedicated to the Customer Experience. With offices in France and abroad, and a staff of 50, TSC optimizes the digital channels of its customers - Accor, Caisse d'Epargne IDF, Citroen, L'Oréal, Nestlé, Orange, Parc Astérix, Total Direct Energie, etc. - by identifying opportunities and implementing new solutions.
About Zaion Zaion is the European expert in augmented customer relationship solutions. Thanks to a unique and innovative Callbot, Chatbot and Messagingbot technology, Zaion places the voice at the heart of rich and emotional exchanges.
Press contact:
TSC, Laetitia Munoz: lmunoz@presse-cie.com - 06 20 49 90 39
Zaion, Nicolas Doudoux: Marketing & communication - ndoudoux@zaion.ai - 06 29 50 64 36
Marie-Chantal Phéné: Business Development Manager - mcphene@zaion.ai - 06 61 31 38 38
