Thursday, November 5 from 11:00 to 12:00
Today, the telephone remains the preferred channel for users. As proof of this, the technologies developed by the GAFAs and studies by specialized firms reinforce and confirm the trend towards voice. Automating and processing high-volume conversations to improve customer relations has therefore become a major challenge for companies.
The callbot is a piece of software capable of understanding customer intentions in natural language and providing a precise response according to context. Over time and thanks to machine learning, it has gained in intelligence and performance, and unlike the chatbot, which uses the written word, this one has the ability to understand natural language and formulate an oral response.
In this webinar, we'll be taking a look at the experience ofAgnes TestardCustomer Experience Director at BUTAGAZhow :
- Integrating Voice-commerce into a global strategy for developing customer culture
- Set up a hybrid bot + human model to improve customer relations.
With speeches by Khalid Achiakh and Marie-Chantal Phéné from Zaion.
Event in partnership with EBG.
