Despite the strong development of digital processes in recent years, the telephone remains the major channel for customer relations in all sectors, with growth and high volume.
Thursday, November 26, 2020 from 9:00 to 10:30 a.m.
Despite the strong development of digital processes in recent years, the telephone remains the major channel for customer relations in all sectors, with growth and high volume.
This trend has been particularly marked in the retail sector, with the closure of physical sales outlets during containment.
Automating the processing of telephone calls is therefore a key challenge for this sector.
In this context, the callbotcapable of understanding customer requests in natural language and providing a precise, context-sensitive response, is the best answer.
Thanks to machine learning, it boosts performance and covers an increasingly wide range of processing tasks, from order tracking to product availability and invoice reissuing.
In this webinar, we will analyze how the deployment of a mixed bot + human model can be used in the retail sector in a short timeframe:
- improve customer satisfaction with a better pick-up rate, shorter waiting times and 24/7 responses
- focus advisors on higher added-value, more rewarding tasks.
Speaker: Khalid Achiakh - Associate Director Sales & Professional Services at ZAION
Free event with registration.
Organized by PICOM by Cap Digital.
