Opus Research Webinar: Making bots both affective and efficient

23/09/2021

eplay of the Opus Research Webinar of September 23, 2021

Speakers from Opus Research and Zaion presented a live demo of technologies and approaches to making bots more affective and effective for customers.

Professionals working in contact centers want to find affective and effective solutions for callbots and chatbots. In other words, bots must meet the fundamental requirement of being competent and capable of accomplishing their tasks, but also of being empathetic towards customers' emotional state and sensitive to their needs.

Topics covered:

  • How does AI's affective approach lead to effective responses?
  • Can a bot really be empathetic?
  • What's the downside of misapplying emotional AI?
  • Is there a clear path to making the most of emotional AI?

Presented by :

Alya YacoubiHead of Zaion Lab AI

Dan Miller, Senior Analyst, Opus Research

Derek Top, Research Director, Opus Research

See the Replay

Zaion news

Keep up to date with the latest news, trends and analysis
in the field of Customer Relations augmented by Conversational, Generative and Voice AI.

Meet the Zaion teams at All4Customer 2025

The Zaion teams are looking forward to seeing you at this year's All4Customer 2025! We look forward to seeing you

How does Generative AI meet the challenges of Customer Relations? 

Generative AI, the new Eldorado of Customer Relations? Artificial intelligence is gradually taking over customer relations strategies.

Discover our two conferences dedicated to Conversational and Generative AI Zaion 

Zaion Generative AI: first use cases in Customer Relations Conference moderated by Sandrine Felix from La Banque Postale

The Voice AI that revolutionizes conversation analysis : Voice Analytics

How Voice AI is revolutionizing conversation analysis? Oral communication is the oldest and fastest method for

Selfcare in customer relations: what tools can empower your customers?

What is self-care in customer relations? Empowering customers and prospects: that's what self-care is all about.

What is a customer verbatim and how to use it to improve your CX

Improve CX by analyzing customer verbatims Customer feedback is a mine of information for your company. In figures

Callbot automation for high-volume calls

Automate your phone calls with the callbot The telephone is the preferred channel for consumers, but for many it's also the most important.

Retail: Improving customer relations in the digital age

How to improve customer relations in retail? Lost a parcel? A late delivery? A

Zaion supports women's economic empowerment in Tanzania

The Freedom Plan Entrepreneurial Competition Awards Ceremony Thursday, October 13, 2022.

Voicebot vs Callbot: what's the difference? 

What is a Voicebot? A Voicebot is a conversational agent capable of dialoguing with a user through the

Discover Zaion solutions

* are required

Test Now