Register Wednesday December 09, 2020 from 11:00 to 12:00 Despite the digitization of processes, the telephone remains a major customer relations channel, growing and with a high volume. Automating the processing of telephone calls is therefore a key challenge for companies.
Wednesday, December 09, 2020 from 11:00 to 12:00
Despite the digitization of processes, the telephone remains a major and growing customer relations channel, with a high volume of calls. Automating the processing of telephone calls is therefore a key challenge for companies.
In this context, the callbot, capable of understanding customer requests in natural language and providing a precise response according to context, is the best answer. Thanks to machine learning, it is gaining in performance and covering an ever wider range of processing fields.
In this webinar, we will analyze through the testimony of Julien Mouzard, Director of Customer Relations at Ma French Bank, the 100% mobile bank of La Banque Postale, how the deployment of a mixed bot + human model has allowed in a short time :
- improve customer satisfaction with a better pick-up rate and shorter waiting times.
- focus French advisors on more rewarding, value-added tasks.
Speakers
- Julien MOUZARD, Customer Relationship Manager, Ma French Bank
- Khalid ACHIAKH, Associate Sales Director, Zaion
Event in partnership with EBG.
