Zaion et TSC vous invitent au webinar : Pourquoi le callbot révolutionne la relation client ?

03/06/2020

I N V I T A T I O N Pourquoi le callbot révolutionne la relation client ?

I N V I T A T I O N

Pourquoi le callbot révolutionne la relation client ?

Mardi 9 juin 2020 – 14h00 – Durée 45 minutes

Témoignage client Matmut

 ‍

En collaboration avec TSC (Sitel Group)

  • Digitalisation du canal téléphonique
  • Valorisation du Conseiller en le centrant sur les actes à valeur ajoutée
  • Un modèle hybride bot-humain plus résilient et moins coûteux
  • Comment la Matmut a maintenu son canal téléphonique ouvert pendant la crise du COVID-19

Intervenants :

Khalid Achiakh, Directeur associé, Zaion

Charlotte GIRARD, Directrice Transformation et Marketing Client, Matmut

Josselin Moreau, Head of Strategy & Experience, TSC

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