I N V I T A T I O N Why is the callbot revolutionizing customer relations?
I N V I T A T I O N
Why is the callbot revolutionizing customer relations?
Tuesday, June 9, 2020 - 2:00 p.m. - Duration 45 minutes
Matmut customer testimonial
In collaboration with TSC (Sitel Group)
- Digitizing the telephone channel
- Enhancing the Advisor's role by focusing on value-added activities
- A more resilient, less costly bot-human hybrid model
- How Matmut kept its telephone channel open during the COVID-19 crisis
Speakers:
Khalid Achiakh, Associate Director, Zaion
Charlotte GIRARD, Director of Customer Transformation and Marketing, Matmut
Josselin Moreau, Head of Strategy & Experience, TSC
