Zaion invites you to the Stratégie Clients trade show on March 29, 30 and 31, 2022.
Zaion will be exhibiting at the Stratégie Clients trade show on March 29, 30 and 31, 2022.
Zaion is delighted to invite you to the Stratégie Clients trade show on March 29, 30 and 31 in Paris, Porte de Versailles! Come and meet us on stand C64 , opposite the Grand Amphithéâtre.
Register for one of our 3 conferences, and hear first-hand how artificial intelligence and callbots are revolutionizing the customer experience.
Tuesday, March 29 from 12:00 to 13:00 - GRAND AMPHITHÉÂTRE
Conversational AI and callbots, why understanding your customers' emotions maximizes their satisfaction?
Speakers
- Alya Yacoubi, Head of Zaion Lab AI - Zaion
- Thierry De Laitre, VP Customer Success - Zaion
- William Sabadie, Marketing Research Director - IAE Lyon
- Sandrine Beltran, Customer Relations Manager - LBP
Knowing how to interpret emotions with empathy is essential in a customer service environment where satisfaction is a top priority. Effective service is characterized by the ability to listen and understand both needs and frustrations. More than just conversational robots, Zaion callbots are endowed withemotional artificialintelligence . They can understand and analyze human emotions to maximize customer satisfaction.
Wednesday, March 30 from 12:15 to 1:05 p.m. - Expert conferences and solution workshop
How does La Banque Postale accelerate its transformation thanks to Zaion's conversational and emotional AI?
Speakers
- Thierry De Laitre, VP Customer Success - Zaion
- Maud ALLONNEAU - Project Manager - LBP
- Karine TRICHEREAU - Project and change management manager - LBP
Discover the birth and superpowers of Lucy, La Banque Postale's new colleague, doped with artificial intelligence. Lucy handles peak calls linked to balance consultations and operations: savings, life insurance and current accounts. Find out from La Banque Postale how conversational AI improves customer relations and accelerates digital transformation.
Thursday, March 31 from 11:00 to 11:50 a.m. - Expert conferences and solution workshop
Callbots, the new virtual colleagues of customer service.
Speakers
- Matthieu Becheau, Customer Success Director - Zaion
- Carole LAVALETTE - Satisfaction and Performance Manager - DIAC
- Audrey Van Hentnrijk - General Manager GIE Accefil - Mutuelle Nationale des Hospitaliers
Constantly adapting strategy to meet new challenges that were unidentified in the past is today's challenge for every manager.
The arrival of a new team member brings a breath of fresh air and new ideas. But what if that new colleague were a bot? Wouldn't the arrival of a bot among colleagues be the real novelty, the surprising event?
Of course, it's not the one we'll be sharing our lunch with, or telling us about our last vacation (although... who knows what our bots will be capable of tomorrow), but a bot is new, it's intriguing, it's the future!
The bot isn't there to replace the human, it's there to support them, to create the hybrid advisor of the future. It could, for example, keep customers waiting while identifying and qualifying their requests during peaks in incoming calls, or relieve the advisor of repetitive and tedious tasks.
